Support
How can we help?
We’re here to help you design, publish and sell with Etchly.
Send us a message
When we're here
Hours: Monday to Friday, 9 a.m. to 5 p.m. Pacific Time, excluding US federal holidays.
Response time: we reply within 1 business day, to the email address you give us.
Before you write, you might find your answer in the Help Center:
- Getting started
- Turn on Etchly in your theme
- Orders and fulfillment
- The wallet and payments
- Rights and proof of rights
- Troubleshooting
What to include
So we can help on the first reply, please include:
- your store name;
- the product name or the Shopify order number;
- what you expected and what happened instead;
- the exact words of any error message;
- for a misprint or damaged item, report it within 30 days of delivery.
Urgent problems
If orders are stuck or your customers can't check out, start your message with URGENT and we'll look at it first.
Other requests
- Privacy and data requests: choose the topic "Data request". See Your Data & Deletion.
- Rights complaints and takedown notices: choose the topic "Artwork & rights / copyright notice". See the Artwork & Rights Policy.
- Billing and the wallet: choose the topic "Billing & wallet".
- Mail: Etchly LLC, 6370 W Flamingo Rd., Suite 14K36, Las Vegas, NV 89103.
Shipping & Returns · Terms of Service · Privacy Policy · Artwork & Rights Policy · Your Data & Deletion