Your Data & Deletion

This page explains how to get a copy of, correct or delete the information Etchly holds, and what happens when you uninstall. Full details are in our Privacy Policy.

For merchants

See your information. Most of it is visible in Etchly itself: your products and designs, your wallet history, your orders and your settings.

Get a copy. Send us a message with the topic "Data request" from the store owner's or account's email address, and include your store name. After confirming the request comes from you, we'll send you a copy in a common, machine-readable format within 30 days.

Correct your information. Update your details, designs and prices in Etchly. For anything you can't change yourself, contact us.

Delete designs and files. You can delete products and files in Etchly at any time. Files used by orders we made are kept with that order's records for the period below.

Delete everything. Uninstalling Etchly starts deletion of your store's data. If you also have an Etchly web account, your designs stay in that account until you ask us to close it: send us a message with the topic "Data request", and we'll delete it within 30 days. Before closing your account, withdraw any unused wallet balance (Terms of Service).

When you uninstall

• Etchly's access to your store ends. Products Etchly created stay in your store, so you can delete or archive them in Shopify.
• Orders already in production are still made, shipped and charged. Contact us about any open orders.
• 48 hours after uninstall, Shopify asks Etchly to erase your store's data, and we complete it within 30 days.
• We keep only the records below.

What we keep

For customers of an Etchly merchant

You bought from a merchant's Shopify store, and the merchant used Etchly to make your item. The merchant is in charge of your information, and Etchly doesn't keep customers' names or contact details.

How to make a request:

1. Contact the store you bought from. Ask them for a copy of your information, or to delete it. When they process your request in Shopify, Shopify tells Etchly.
2. What Etchly does:
   • for a copy (customers/data_request), we send the merchant a report of what Etchly holds about your orders within 10 business days, and the merchant sends it to you;
   • for deletion (customers/redact), there is no customer profile at Etchly to erase; we record the request and confirm it's complete.
3. You can also send us a message with the store name and order number. We'll pass your request to the merchant and help them answer it.

Timelines at a glance

Questions: send us a message and choose the topic "Data request".